Customer Service: The Extra Ingredient That Changes Everything

“When our customers contact us, they’re typically in a difficult situation and feeling stressed and anxious,” says GoCredit.me Director of Online Lending Services Nicole Horton. “That’s exactly when empathy and understanding are most important.”
Nicole heads up the team of lending services representatives for GoCredit.me, an online lender that offers an innovative savings and installment loan to customers in Illinois and Oregon.
“The GoCredit.me savings and installment loan is a game-changing lending product that gets customers money for their immediate needs,” she says, “while helping build savings as they pay off the loan—which takes them to a much brighter financial situation.
“But I believe the caring and responsive service we deliver to customers,” she adds, “means just as much to them as the many benefits of our loans.”

It’s Simple: Cash Loans + Savings!_SM

With the savings and installment loan offered by GoCredit.me, Illinois and Oregon customers can get funded for an installment loan up to $4,000*, build a savings account, and get the opportunity to build their credit history.

Here’s how the loan works:

• Application—after completing and submitting the brief installment loan application, customers can get approved within minutes
• Funding—A portion of the funds can be deposited directly into their bank account the same day, and a portion will be placed into a secure savings account that the customer can monitor through an online portal
• Building—As the customer makes installment payments, their savings build and accrue interest, and their payments may be reported to one of the leading credit bureaus, which gives them the opportunity to build their credit history
• Collect—Once the installment loan is paid off in full, the customer receives full access to their savings within 10 business days†

Helping families move down the path toward financial stability

For millions of American households that lack the financial stability a savings account provides, the GoCredit.me savings and installment loan offers the opportunity to move toward a more secure financial situation.
“As you make your installment payments,” Nicole explains, “you’re building your savings, and when the loan is paid off in full, you get full access to those savings. You find yourself in a much better financial state, where a sudden unexpected expense won’t totally derail your budget.”
“The GoCredit.me savings and installment loan is a great way to help customers with a solution that works for their needs at the time,” says Lending Services Team Lead Matt Zuchowski.
“My team empathizes with each customer about their situation,” he adds, “and we make sure they fully understand the product before agreeing to proceed with the loan. Customers often thank me for my patience after I explain how the loan works on their behalf.”

Online convenience complemented by responsive customer service

Customers in Illinois and Oregon can apply for the GoCredit.me savings and installment loan by visiting the GoCredit.me website or by contacting a customer service representative at 888-599-5077. The company also operates a storefront location on Chicago’s South Side.
“Whether on the phone or in person, “ notes Lending Services Representative Joel Einbinder, “it’s so important to pay attention to our customers’ needs.”

About GoCredit.me

GoCredit.me, headquartered in suburban Chicago, gives customers in Illinois and Oregon an easy way to build savings and get funded for an installment loan through a quick and simple online application process.

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*Loan amounts and requirements subject to change. Restrictions may apply. By submitting a short application you agree to receive email, phone and text correspondence.
Max APR is 35.99%. The term length is 12-24 months and the loan amounts are $100-$4,000.
Representative example of the total cost of the loan:
Loan amount of $1,000.00; loan term (months) of 12; APR of 35.99% Your bi-weekly repayment will be $46.06. The total of payments will be $1,197.55 with a cost of $197.55.
†Most customers will receive their secure savings within 10 business days of final payment.