Frequently Asked Questions

To update your GoCredit.me password, follow these steps:

• Log into your GoCredit.me online customer portal account
• Under "MANAGE ACCOUNT", select "CHANGE PASSWORD"
• Type in your current and new passwords and select "NEXT". Your password is now updated.

If you currently have an active loan with GoCredit.me, please call 888-599-5077.

Please be prepared to fax, text, or email a copy or photo of a voided check or bank statement from your new bank account. Also, if you are submitting a voided check, please do not submit starter checks, as we do not accept these as valid proof of bank information.

To update your employer information with GoCredit.me, please call 888-599-5077.

To update your GoCredit.me account information, please call 888-599-5077.

To reset your GoCredit.me password, follow these steps:

• Click the "Forgot Password" link under the customer login section in the top right corner of the website
• Please enter your username or email address and click "Next".
• Select your preferred communication method and select "Next". You will be sent a unique PIN that will allow you to reset your GoCredit.me password.

• Please click on the "Forgot Username" link and fill in the form and click "Send Message".
• OR you can call 888-599-5077 to reset or retrieve your GoCredit.me username.

*Hint - Your username may be your email address.

Yes, these documents include:

• Unexpired Drivers License/State ID 
• Current Bank Statement tied to your direct deposit - 30 days of transactions
• Pay Stub (most recent) OR Benefits Letter (current year)

Yes, less than perfect credit will not prevent you from qualifying for a loan from GoCredit.me. Even if you have been turned down by other lenders, GoCredit.me may be able to assist you in obtaining a credit option that fits your needs.

We know you’ll be thrilled with our savings and installment loans. And we’ll give you $50 for every friend, family member or co-worker you refer to GoCredit.me. We’ll even give your friend $25 when they get approved for a loan. Restrictions may apply.

As A GoCredit.me Customer

All you need to do is spread the word and tell your friends, family, co-workers, anyone.

Share

Copy your referral ID link in your customer portal and share it with your friends, family members and co-workers.

​Earn

Once your friend gets approved, you’ll receive $50 and your friend receives $25. And there are no limits to the number of people you can refer to GoCredit.me or the amount you can earn.

*Restrictions may apply. Referring customer name or ID number must be presented at time of new loan origination in order to be eligible. Checks may be issued instead of cash. Offer is subject to termination at any time.

GoCredit.me online applicants will receive an email notification when approved; In-store applicants will receive approval immediately in most cases.

Please have the following ready when applying for a loan in-store and online:

• Unexpired Drivers License/State ID 
• Current Bank Statement tied to your direct deposit - 30 days of transactions
• Pay Stub (most recent) OR Benefits Letter (current year)

Proof-of-income may include a government benefits award letter with a recent bank statement displaying proof of direct deposits within the last 30 days.

GoCredit.me uses email and text communications to keep you informed of your loan approval, payment reminders, promotions, events and more. It's very important that you receive all email communication from GoCredit.me concerning your account. Please add our email address, cs@gocredit.me to your address book as a trusted contact.

Please call 888-599-5077 to speak with a representative. Do not email or fax any credit card or bank information to our Customer Support Department.

You must contact us 3 business days prior to your payment date. If your debit is returned unpaid from the bank for any reason, we will initiate recovery procedures immediately.

A GoCredit.me credit builder loan is an installment loan that is paid back through a series of payments, helping you build your credit history. While making payments, the customer savings component will grow with interest. This component will remain secure until you finish your payments, then that money will be transferred to you within 15 days.◆

The amount you’re approved for is based on information you provide in your GoCredit.me application. 

There are also state-mandated loan amount limits. Please visit your State page to view loan Rates & Terms.

When you complete your application before 1:30pm CST with all required documents, underwriting approval and signatures, you are eligible to receive your cash the same day. Restrictions may apply.

You can take advantage of the following repayment options:

• Installment Payments: You may pay back your loan principal plus accrued interest through a number of scheduled payments made over the loan term.
• Full Payment: You may pay back your loan in full at any time without any prepayment charges.
• Early or Partial Payment: You may make an early or partial principal payment on your loan at any time with no prepayment penalties.

If you currently have an active loan please contact our Customer Service Team via email at cs@gocredit.me or by phone at 888-599-5077.

Please see our Rates & Terms pages by state for more info.